Refund & Returns Policy – ShoeCycle

At ShoeCycle, we want you to receive the shoes you ordered in the condition described on our website. Since our products are pre-owned and second-hand footwear, every pair may have its own signs of previous use. We clearly mention the available condition details and provide product photos to help you make an informed purchase.

If you receive an item that is incorrect, damaged during delivery, or significantly different from its description, please contact us.

Return Eligibility

You may request a return if:

  • You received the wrong product
  • The product was damaged during delivery
  • The item is significantly different from the description or photos
  • The return request is made within 7 days of delivery
  • The item is returned in the same condition in which it was received

Because our shoes are pre-owned, normal signs of previous use, minor marks, small scratches, or natural wear shown or mentioned in the product listing are not considered defects.

Non-Returnable Items

Returns may not be accepted for:

  • Change of mind after purchase
  • Wrong size selected by the customer
  • Normal signs of wear mentioned in the product description
  • Minor marks or imperfections visible in the product photos
  • Products damaged after delivery due to customer use
  • Items that have been worn after delivery
  • Items that have been altered, washed, repaired, or damaged by the customer

Return Process

To request a return:

  1. Contact the ShoeCycle support team within 7 days of delivery.
  2. Provide your order number and explain the reason for the return.
  3. Send clear photos or videos of the issue if requested.
  4. Our team will review your request and provide return instructions if the return is approved.
  5. Pack the shoes securely and send them according to the instructions provided by our team.

Please do not send an item back before contacting us and receiving return instructions.

Refund Policy

Once the returned item reaches us, it will be inspected.

If the return is approved:

  • Your refund will be processed after the inspection.
  • Refunds are generally processed within 5–7 working days after approval.
  • The refund method may depend on the original payment method and available payment options.
  • Delivery charges may not be refundable unless the return is due to an incorrect, damaged, or significantly misrepresented item.

The exact refund amount and method will be confirmed by our team after reviewing the returned product.

Exchange Policy

If you need a different size or another pair, you may contact us about an exchange.

Because ShoeCycle sells one-of-a-kind and limited pre-owned footwear, the same pair or size may not always be available. Exchanges are therefore subject to product availability.

Shipping & Return Charges

  • If you received the wrong item or an item that arrived damaged, ShoeCycle may cover the applicable return shipping cost.
  • For other approved returns, return shipping costs may be the customer’s responsibility.
  • Original delivery charges may be non-refundable unless the issue was caused by ShoeCycle.

Important Note About Pre-Owned Shoes

All ShoeCycle products are pre-owned / second-hand footwear unless clearly stated otherwise.

Pre-owned shoes can have signs of previous use. We recommend carefully checking the product photos, size, description, and condition information before placing your order.

Contact Us

If you have any questions about our returns, exchanges, or refunds, please contact the ShoeCycle support team through our website.

ShoeCycle.com.pk
Pre-Loved Shoes. Fresh Starts.